About Us

With our 30th Anniversary almost upon us, Telefocus lays claim to being one of the oldest call centre providers in the UK, if not the oldest! We have been successful by achieving an effective blend of innovation with a strong customer and client focus. Coupled with our common sense, straightforward approach to doing business, Telefocus continues to deliver high quality call centre sales and service solutions across a range of client requirements.

We know that when you do business with Telefocus, you are entrusting your brand, reputation and values with us. We work hard to instil your corporate standards within our people and the campaigns we undertake on your behalf. Put simply, your reputation is our reputation.

Telefocus’ professional credentials have been built on consistent, long-term relationships with our clients and strategic partners. We provide outsourced sales and service, inbound and outbound, call centre operations across a range of sectors including:

• Financial Services (including FSA regulated).

• Debt Management and Payment Collection.

• Continuity Programmes (for the Club, Collectable and Book markets).

• Mail Order.

• Media and Newspapers.

• Retail.

• Utilities.

For clients whose business models demand substantial capacity for high standard, customer telephone interactions, Telefocus can provide flexible options to suit most circumstances. Our client list is substantial, includes several global businesses and indeed stretches beyond the UK. As an example, bucking the trend for UK offshoring in recent years, Telefocus delivers services into Australia on a daily basis on behalf of one of our clients!

Telefocus also supports many of our clients with a range of marketing and campaign management support. We also have our own branded range of products with Best Wishes greetings cards. Increasingly important during these challenging economic times, through our own agency “An Intro”, we introduce our clients to complementary products and services designed to enhance customer retention and open up new revenue streams.

Telefocus is:

• A Member of the Direct Marketing Association.

• Accredited with Investors In People status.

• Consumer Credit Licensed.

• An Appointed Representative for regulated financial services business under the FSA.

• Accredited as an NVQ training centre.

• Part of the Hertfordshire Plc Group of companies..

At Telefocus we employ over 300 staff, all on a permanent basis. We believe that temporary staff equal temporary results.