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Telefocus - the customer contact specialists

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Our Services

*Customer Sales

*Customer Service

*Marketing Services

*Debt Collection

*Business Continuity

*Cancellation Management

*Customer Reactivation

*Product & Service Registration

*Lead Generation

*Campaign Management

Talk to us today on 01525 720000

Business Continuity

It is often only when things go wrong that attention turns to Business Continuity Planning, what to do if the worst should happen and an event occurs which puts normal business operations in jeopardy.

At Telefocus we provide a hot standby facility for clients seeking our Business Continuity Service and offer a range of response options and seat availability. On taking this service, we will work with clients to understand the customer requirements due under invocation of the Business Continuity Plan and will implement the necessary preparations. Our on demand technology means that we can respond to a variety of needs within minutes to ensure that your business service continues and vital customer contact channels remain open. Telefocus also undertakes regular tests with clients to ensure that plans remain up to date and overall preparedness from us both is high.

Within the Hertfordshire Plc Group of companies we also have access to hosted data centre facilities and specialist IT that is used to increase resilience of client infrastructure.

To find out more about how we can help your Business Continuity Planning, contact us.

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