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The Team

"Dedicated to serving you"

Neil Taylor, Chief Executive
Neil's professional experience incorporates operational management, call centre and marketing based functions, extending beyond the UK to include European and global markets. His background in financial services benefits both our organisation and our Clients.

Maria Plummer, Human Resources Director
Maria has 10 years of telemarketing experience. During her canvassing days she personally made more than 60,000 calls. She uses that experience to give her invaluable insight to the motivations of call centre staff and applies it to their recruitment and training.

Diane Sprules, Call Centre Director
Diane has worked for Telefocus since 1997 as a canvasser, team leader and Call
Centre Manager, achieving considerable success in all her roles. Now she uses her experience to ensure the 180 canvassing staff achieve expected targets!

Sharon Dewdney, Client Service Director
Sharon joined Telefocus as a canvasser in 1995 and has developed a vast range of expertise. She has taken on more senior management roles, moving to her current position in 2002. She is responsible for ensuring that all campaigns produce the expected results.

Karen Marchant, Senior Account Manager
Karen has been with the company since 1999 and is the essential link between Client and operational activities. She has broad experience and understanding of both areas. Karen is responsible for the profitable relationships we have with many of our major Clients.