The Technology

We have invested over £400,000 to create an up to date call centre environment. This means that we have an extremely powerful telemarketing tool with the flexibility to handle relatively small, intimate jobs as well as campaigns of over 100,000 names.

Our technology includes:

- Avaya Switch

- CTI Call Media

- Fully predictive but capacity regulated dialler

- Digital Recording

- 150 Seat Capacity

- Remote Listening

We have preview, progressive and predictive dialling. This is enabled by our ACD, which is the market leading Avaya Index. The IT is based around CallMedia CTI systems running on servers with Microsoft Windows, IIS Webserver and SQL Server software. We develop bespoke campaigns for Clients using the CallMedia Visual Campaign Builder software.

We use digital recording on almost every campaign. It is used for span training, quality monitoring and, on rare occasions, dispute resolution.

We ensure our predictive dialler is not over-geared, but instead set it to the capacity of the canvassers. This virtually eliminates customers receiving "abandoned calls" where the phone rings but upon being answered there is no caller on the line.